52c Borough High Street London SE1 1XN

Submit CV

By supplying your CV to The Industry Club we are receiving personal data from you. We are required to hold and use this data in accordance with the General Data Protection Regulation 2016 and will ensure your data is processed in line with its requirements.

As you are supplying us your CV in the pursuit of a job we hold your CV for this purpose, which will include work on your behalf to find you the right job. We will hold your information for up to 6 years as we know that our candidates usually change jobs within that timeframe and that gives us the opportunity to advise you when suitable roles become available.

Our legal basis for this processing is something called Legitimate Interest, which means we believe you would be expecting to hear from us when we have relevant job opportunities to discuss with you. This is always done as a very personal, handpicked service. You always have the chance to request we delete your details. You can do this, and request any other information on how we process your data, by emailing: info@theindustryclub.co.uk.

Whilst we are pursuing a specific job role for you we will need to take some identity information, such as your passport details and other possible ID details. We do this in accordance with requirements placed on us by our clients to validate your identity and ensure your right to work. We will obtain your consent for this processing at the time we collect it.

If you would prefer we did not hold your details on record, further to a submission of your CV for a specific job, then please email us at info@theindustryclub.co.uk.

If you are intending on being engaged through a limited company, be it a personal service or umbrella company, then we provide this privacy information as matter of reference for you. Our basis for ongoing processing will be the contract between us and that company. You will need to ensure, independently, that you are comfortable with how your personal data will be processed as an employee of that personal service or umbrella company.

For full information of how we keep your personal data secure and on your rights, please review our comprehensive privacy notice, which is available here:

Please note, that for the purposes of the General Data Protection Regulation, The Industry Club will be the data controller. The Industry Club is a trading name of The Work Club London Limited (Company number 07481831).


Submit Brief


Account Handlers are naturally upbeat and competitive. However, the journey from an entry level role to head of department can be a difficult and frustrating one.

On-the-job training is fine, but only as good as the specific job it’s gained on. It doesn’t focus on what makes a good Account Handler great.

Great account handling is about building long-term, trusting relationships with colleagues, clients and third parties. Trust must be earned. Without it the role can be lonely, pressurised and frustrating.

During this half-day workshop you’ll work through a chest of agency war stories and learn proven account handling methods. You’ll leave with a new sense of purpose and an appreciation of the bigger picture – as well as an eye for the crucial detail. A timely refresher for some, a lifesaver for others.



  • A solid foundation for becoming a great account handler.
  • A framework for observing clients in a business-like way.
  • An appreciation of why understanding a client’s business is critical to earning their trust.
  • Strategies for translating that understanding into presentation structures that move clients to a ‘yes’.
  • Skills that will enable you to dig deeper and identify people’s real needs in internal and client meetings.
  • Recognition that people buy people and the awareness necessary to develop yourself as a trusted colleague and business partner.


  • Graduate trainees needing a quick injection of the basics of account handling.
  • Account Executives who are doing well but need to progress beyond ‘doing the basics.’
  • Account Managers/Supervisors who need help to make the leap to Account Director.
  • Project Managers who are increasingly shouldering more account handling responsibility in their PM roles.

Course Outline

  • What we love and hate about account handling
  • Building trust with your clients
  • The PESTLE exercise
  • The Presentation Brief
  • People buy people

Training Dates

  • 14th

How To Book

Workshop runs from 8.30am – 12.30pm
at a central London location.

£325 + vat per delegate

BOOK NOW or call Melissa Smith on
020 7323 1966

Please note this workshop is not currently CPD certified.

Meet the Trainer

Paul Burns

Client Services Trainer

Paul spent 25 highly successful and exciting years looking after client business at Saatchi & Saatchi in London. A main board member at the agency, he became their Training Director and first Director of Knowledge Practices. Paul has run accounts across a variety of businesses, from the hugely successful bid and launch of the National Lottery, to fast turnaround business on News International. He has led teams on large and complex financial brands and managed countless blue chip FMCG brands. During his time at Saatchi & Saatchi, Paul was recognised for his passion and skill in developing people. He has won several industry awards for learning and development.


Aimee Louise Robson

Client Manager

The Brooklyn Brothers

I really enjoyed this course. I was impressed that the content was all-inclusive and relevant to everyone in the room despite the varied audience. Paul has some great examples and anecdotes that gave so much context to the modules.
October 2019.

Annabel Kitson

Brand Partnerships Assistant

The Mill

Paul was extremely engaging and made me feel very comfortable. I was nervous ahead of attending the session, but I felt at ease and confident when joining the discussion. He provided great insight into the human side of working in accounts and I found the presentation content both encouraging and inspiring.
October 2019.

Zayem McTear

Account Executive

Lucky Generals

Really helpful and couldn’t have asked for anything more. Very clear and concise information that I will definitely be using to improve my quality of performance at work.
October 2019.

Sean Wright

Creative Service Account Manager


Paul Burns was very knowledgeable and was great at getting his information across.
October 2019.


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This problem based learning is a great method for project management training. We present a problem that needs a resolution – a key skill for any Project Manager.


Resource Management Workshop

In this unique, engaging and practical workshop you’ll learn how resource management can positively transform internal operations and improve profit margins.

If you want to add 10% to your bottom line, improve project health, drive staff retention, align your recruitment and training plans to your business pipeline then this workshop is highly relevant for you.

Content Production Workshop

Our one-day Content Production workshop with film at its core, provides attendees with a deeper understanding of planning, production and the delivery of filmed content plus the associated documentation to successfully manage legal business affairs. We look at all types of content from small-scale video productions to TV broadcast.

Taken by Industry expert Leila Bartlam, the workshop is perfect for anyone looking to add moving image production to their skill set.

Account Management: Advanced Basics Workshop

Our Advanced Basics workshop is an in-depth study of the successful client relationship – and how to control it.

We’ll take you through best practice techniques in account management and highlight the markers of a winning rapport with clients. Through interactive exercises, you’ll discover how to use your awareness of these signs to continually develop your relationships with clients and, where necessary, overcome the inevitable challenges in your day-to-day dealings.

Understanding and selling creative Workshop

Our one-day workshop is designed to enable account teams to work more effectively and productively with their creative teams.
Attendees will look at the principles of creative problem solving and learn ways to stimulate, inspire, recognise and sell great ideas.

Digital Delivery Workshop

Our one-day Digital Delivery workshop with user experience at its core, provides attendees with a deeper understanding of the digital delivery process, project methodologies and associated documentation to successfully manage a range of digital scopes of work, from small scale online advertising to more complex builds.

Alongside the delivery framework, the immersive workshop breaks down and explodes some of the myths of the digital world explaining the many acronyms that exist and understanding the make-up of the digital team.

Print Production Workshop

Our one-day Print Production workshop is hugely interactive. Using our print library, attendees have the opportunity to review and explore print formats, processes and finishes.

The workshop focuses on managing creative print Collateral, Press Advertising and Out of Home.

Finally our trainer works with everyone to write artwork briefs and print specifications using physical examples.