Strategy Director – CRM & Loyalty
Top agency is on the lookout for a Strategy Director
to help drive the agency’s CRM & Loyalty offering forward. This role is perfect for someone who is not only a capable pair of hands but is also ambitious, full of energy, and ready to step up in leading major client relationships and high-profile pitches.
What You'll Be Doing:
- Leading strategic thinking across CRM & Loyalty, helping clients develop and evolve their customer engagement strategies.
- Building strong client relationships , acting as a trusted advisor and driving strategic conversations.
- Leading on pitches – from shaping the strategic narrative to crafting compelling presentations that win business.
- Collaborating with creative, data, and tech teams to develop integrated CRM campaigns that are insight-driven and commercially effective.
- Mentoring and managing junior strategists , helping to develop the next generation of strategic talent.
What We’re Looking For:
- Proven experience in CRM, Loyalty, and Customer Engagement Strategy , ideally from a creative agency or consultancy background.
- Strong track record of leading client relationships and delivering high-impact work.
- Experience in developing and presenting pitches – confident in crafting and selling big ideas.
- A blend of creative and commercial acumen , able to think strategically and deliver results.
- A natural leader who can mentor junior team members while staying hands-on with strategy development.
- A proactive, go-getter mindset – someone who thrives in a fast-paced, creative environment.
This is a creative agency role, so previous experience of creative campaigns is key. It is not a data or analytics role or CRM manager role.
This is an incredible opportunity to join a leading creative agency and make a real impact in shaping CRM & Loyalty strategies for major brands.
We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.
With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
